At Medical Defense Society, we’re committed to protecting and respecting your privacy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to
Medical Defense Society
Data Protection Officer
4 Fitzjames Avenue
Who are we?
We’re Medical Defense Society Limited, UK newest medical defence organization (MDO), created to protect the interests of our GP members. Medical Defense Society is a company limited by guarantee without share capital (no. 6825798). The registered address is 4 Fitzjames Avenue, West Kensington, London, W14 0RP
How do we collect information from you?
We obtain information about you when you use our website, for example, when you make an application to Medical Defense Society or contact us about membership services or to receive newsletters from us.
What type of information is collected from you?
The personal information we collect includes your name, telephone number, address, email address, IP address, current working pattern as a General Practitioner (GP), your history including claims and/or complaints within your professional and personal aspect.
If you make an application online to Medical Defense Society and you wish to pay your membership fee by direct debit, your bank account information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of direct debit transactions.
How is your information used?
We may use your information to:
- Process any applications that you have made to Medical Defense Society;
- Process any medical malpractice claims or complaints from patients;
- To carry out our obligations arising from any membership agreements entered by you and us;
- Dealing with enquiries from GMC and other regulatory bodies including the provision of support to respond with legal enquiries;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, education activities;
- Administration, e.g. communications, claims processing and payment;
- Decision-making on provision of indemnity and payment eligibility;
- Assistance and advice on medico-legal matters;
- Management and audit of the society business operations;
- Prevention, detection and investigation of crime, e.g. fraud and money laundering;
- Establishment and defence of legal rights;
- Legal and regulatory compliance, including compliance with laws outside the Members country of residence;
- Sanctions checking;
- Monitoring and recording of telephone calls for quality, training and security purposes;
- Marketing, market research and analysis;
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical malpractice claims). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, insurance/broker agents, legal service companies and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process claims and deal with any legal queries you may have). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Medical Defense Society network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you apply online, your application form is processed in a secure environment by a third party server, who specialises in the secure online capture and processing of personal information. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for GPs and/or our exciting products, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at firstname.lastname@example.org , or write to us at
Data Protection Officer,
Medical Defense Society,
4 Fitzjames Avenue,
You have the right to ask for a copy of the information Medical Defense Society hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information over the internet (e.g. application form, bank details), we take steps to ensure that it’s treated securely. Any sensitive information (such as bank details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a risk assessment of your practice as a GP so that we can decide whether to grant you to membership to Medical Defense Society. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you by Medical Defense Society, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you apply to Medical Defense Society while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018